Now you can migrate your traditional corporate voice network to Microsoft TEAMS (Phone System) without losing the necessary expense control. It does not matters if it´s analog, digital, IP or any kind of mix of these old three technologies. TOTAL VOICE® is an Azure Application developed by Noventiq and available in any country through the Microsoft Azure Market Place.
TOTAL VOICE® allows your company to keep on with local, regional, or even global billing processes that traditionally are mandatory with the operation of a Voice Network. TOTAL VOICE® is hosted in Microsoft Azure and connects to your corporate Office 365 Tenant to obtain all the necessary telecommunication data.
![](/uploads/cke/05/a4/61/total-voice-1.png)
In that way your company can operate your voice network geographically dispersed with any combination of trunks that can go from analog lines, BRIs, PRIs, SIP Trunks, T1s, J1s, E1s or even up to Microsoft Calling Plans in the Office 365 cloud. The brand of certified equipment your company is using for Microsoft Teams Direct Routing does not matter. Keep track on a global basis of costs like:
- Emergency Calls
- 018000s
- 019000s
- National Long Distance Calls
- International Long Distance Calls
- Cellular Phone Calls
- Local Calls
- Internal Calls
Your organization can have any mix of trunk devices like SBCs and/or gateways of brands like AudioCodes, Ribbon, Oracle, or even Microsoft Calling plans in Office 365. Just connect Noventiq TOTAL VOICE® to your tenant and point your trunk devices to TOTAL VOICE® in order to collect your CDR (Call Detailed Record) data.
In that way your company can gain automatically traditional control like:
![TOTAL VOICE](/uploads/cke/de/4f/e7/total-voice-2.png)
Besides the traditional expense control of minute consumption in all the network, allocating bags of minutes or money per user, now you can also monitor the utilization of resources that are monthly charged with a fixed tariff like DSOs, DIDs, E1 Trunks, etc. In that way your company can check if their voice inventory is enough or deserves to be adjusted globally.
![TOTAL VOICE](/uploads/cke/c7/6a/40/total-voice-3.png)
Easily generated detailed reports in your Office 365 Tenant. The number of countries that your company needs to include does not matter. TOTAL VOICE is founded in the E.164 format (+Country Code +Area + Phone Number) so no dialing/numbering plan can overlap with other one in any other country.
![TOTAL VOICE](/uploads/cke/44/34/64/total-voice-4.png)
Keep track of all your telephony consumptions and expenses on a global basis but at the desired level that your audit processes may require. Or just allocate expenses in the most accurate way for your geographies.
![TOTAL VOICE](/uploads/cke/01/c1/c7/total-voice-5.png)
Please contact us to get started:
Submit a Request
FAQs (Frequently asked questions)
Can I install Total Voice in my own Azure Tenant?
No, Total Voice is built on azure but only provided as a SaaS (Sofware as a Service) solution and managed by Noventiq.
Do I have to pay separately for Azure services?
No, the subscription to Total Voice SaaS, in any modality, includes the azure consumption within the monthly fee.
Can I connect my Office 365 Tenant to TOTAL VOICE if I use SBCs different than AudioCodes and/or Ribbon??
Yes, but not automatically as those to mentioned brands. We need to receive in advance a sample of the CDRs (Call Detailed Records) generated by other certified approved SBC. Example: Oracle “Acme Packet”, in order to provide you a positive viability.
Due to security concerns, can I avoid the tenant connection and provide Noventiq with my CDRs every month?
No, Total Voice was designed to read a live productive tenant mixing CDRs and some office 365 TEAMS API.
Do I have to pay for my own Power BI Premium license?
No, the product has been built over Power BI Embedded in order to avoid extra costs to our customers.
Can I buy my own Total Voice license?
No, Total Voice is only offered as a SaaS (Software as a Service) and its subscription can only be payed on a monthly /annual fee.
How is my company CDR information stored?
It´s encrypted in TOTAL-VOICE´s data base, and every customer has its own database. CDRs are encrypted using AES-256 cypher.
How can I connect to TOTAL VOICE?
You connect using your AAD (Azure Active Directory) credentials.
Why my information is not being updated?
Please open a support http://servicedesk.softlinegroup.com
Besides AAD (Azure Active Directory) can I use any other LDAP provider to connect to TOTAL VOICE?
Not in an automatic way. If other LADP procedure besides AAD is being used, please open a support ticket in http://servicedesk.softlinegroup.com in order to stablish a special connection for your tenant.
"The information provided by the specialists of Noventiq, allow us managing the licenses in Microsoft software efficiently. The recommendations given as a result of the inspection following the method SAM CyberSecurity, shall help us to improve the information security assurance for IT-resources".
"Two factors contributed to the success of the project. First, deep involvement of business customers of this solution - the employees of the financial department. Second, a true expertise of colleagues from Noventiq in budgeting, which helped them communicate with the customer in the same language. Due to using the MCaaS model, the employees of the IT department can focus on specific business tasks without wasting time on administering the basic IT infrastructure".
Thanks to the help of Noventiq specialists, we were able to create the cloud infrastructure and to provide users with access to digital content as quickly as possible . Simplified payment management and the ability to store virtually unlimited files allow to use the available IT resources as efficiently as possible. We plan to scale the solution depending on the type and amount of shares in Russia and abroad, and also to attract key rightholders to increase the efficiency of distribution and create new models of mutually beneficial cooperation.
"With IoT, the devices expose the local network, then security counts so that the user is not afraid to connect the machines. Our migration to Windows 10 added value when it came to more efficient graphics and too when talking about security. Furthermore, the 10-year warranty of the system given by Microsoft is the certainty of market longevity".
“The software assets inventory performed by Noventiq specialists has enabled us to determine the number of software licenses actually used, to assess the current license compliance and to get recommendations on optimization of our corporate IT infrastructure. In the future, every business unit will be able to purchase software solutions that meet its unique needs under MPSA. Information on all software purchases in the company will be available from the system administrator’s personal area”.
"Migrating the bulk of IT services into the cloud allowed preserving good working order of the infrastructure during the reorganization, ensuring interactions of the company's business units and functioning of the ERP system, and cutting its maintenance costs".
"Upon completion of the project, our experts were able to administer IT services independently from their Vietnamese colleagues. Noventiq specialists ensured the smooth interaction of all components, which allowed us to optimize the costs of maintaining the IT infrastructure performance, simplify administering processes and ensure prompt access to the necessary data".
“As a result of effective interaction with our IT-specialists short terms of equipment supply was guaranteed, which enabled to equip the hotel before its opening and provide the personnel, guests of the hotel, restaurant and bar, as well as partners, holding meetings at our conference-platforms, with modern equipment from reliable manufacturers”.
“ServiceNow platform development marks yet another step to formulating a service-based approach to address business objectives at our facilities and towards an efficient management of key processes at the company-wide scale”.