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TOTAL VOICE

Now you can migrate your traditional corporate voice network to Microsoft TEAMS (Phone System) without losing the necessary expense control. It does not matters if it´s analog, digital, IP or any kind of mix of these old three technologies. TOTAL VOICE® is an Azure Application developed by Noventiq and available in any country through the Microsoft Azure Market Place.

TOTAL VOICE® allows your company to keep on with local, regional, or even global billing processes that traditionally are mandatory with the operation of a Voice Network. TOTAL VOICE® is hosted in Microsoft Azure and connects to your corporate Office 365 Tenant to obtain all the necessary telecommunication data.

In that way your company can operate your voice network geographically dispersed with any combination of trunks that can go from analog lines, BRIs, PRIs, SIP Trunks, T1s, J1s, E1s or even up to Microsoft Calling Plans in the Office 365 cloud. The brand of certified equipment your company is using for Microsoft Teams Direct Routing does not matter. Keep track on a global basis of costs like:

Emergency Calls
018000s
019000s
National Long Distance Calls
International Long Distance Calls
Cellular Phone Calls
Local Calls
Internal Calls

Your organization can have any mix of trunk devices like SBCs and/or gateways of brands like AudioCodes, Ribbon, Oracle, or even Microsoft Calling plans in Office 365. Just connect Noventiq TOTAL VOICE® to your tenant and point your trunk devices to TOTAL VOICE® in order to collect your CDR (Call Detailed Record) data.

In that way your company can gain automatically traditional control like:

TOTAL VOICE

Besides the traditional expense control of minute consumption in all the network, allocating bags of minutes or money per user, now you can also monitor the utilization of resources that are monthly charged with a fixed tariff like DSOs, DIDs, E1 Trunks, etc. In that way your company can check if their voice inventory is enough or deserves to be adjusted globally.

TOTAL VOICE

Easily generated detailed reports in your Office 365 Tenant. The number of countries that your company needs to include does not matter. TOTAL VOICE is founded in the E.164 format (+Country Code +Area + Phone Number) so no dialing/numbering plan can overlap with other one in any other country.

TOTAL VOICE

Keep track of all your telephony consumptions and expenses on a global basis but at the desired level that your audit processes may require. Or just allocate expenses in the most accurate way for your geographies.

TOTAL VOICE

Please contact us to get started:

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FAQs (Frequently asked questions)

Can I install Total Voice in my own Azure Tenant?

No, Total Voice is built on azure but only provided as a SaaS (Sofware as a Service) solution and managed by Noventiq.

Do I have to pay separately for Azure services?

No, the subscription to Total Voice SaaS, in any modality, includes the azure consumption within the monthly fee.

Can I connect my Office 365 Tenant to TOTAL VOICE if I use SBCs different than AudioCodes and/or Ribbon??

Yes, but not automatically as those to mentioned brands. We need to receive in advance a sample of the CDRs (Call Detailed Records) generated by other certified approved SBC. Example: Oracle “Acme Packet”, in order to provide you a positive viability.

Due to security concerns, can I avoid the tenant connection and provide Noventiq with my CDRs every month?

No, Total Voice was designed to read a live productive tenant mixing CDRs and some office 365 TEAMS API.

Do I have to pay for my own Power BI Premium license?

No, the product has been built over Power BI Embedded in order to avoid extra costs to our customers.

Can I buy my own Total Voice license?

No, Total Voice is only offered as a SaaS (Software as a Service) and its subscription can only be payed on a monthly /annual fee.

How is my company CDR information stored?

It´s encrypted in TOTAL-VOICE´s data base, and every customer has its own database. CDRs are encrypted using AES-256 cypher.

How can I connect to TOTAL VOICE?

You connect using your AAD (Azure Active Directory) credentials.

Why my information is not being updated?

Please open a support http://servicedesk.softlinegroup.com

Besides AAD (Azure Active Directory) can I use any other LDAP provider to connect to TOTAL VOICE?

Not in an automatic way. If other LADP procedure besides AAD is being used, please open a support ticket in http://servicedesk.softlinegroup.com in order to stablish a special connection for your tenant.

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accomplished projects

Technical support of the Carlsberg Group IT service management platform in the Eastern Europe region

To process the requests of customers via the hotline in the Eastern Europe region, Baltika Breweries, a part of Carlsberg Group, used the ServiceNow IT service management automation system. Noventiq was the company responsible for the implementation and technical support of this system.

Maximize your Business Growth with Microsoft Azure

We are working with the customer on their additional Azure workloads such as BCDR and Application Modernization. They are exploring Microsoft Dynamics 365 Human Resources. Total Voice is also a best fit for the customer.

THAILAND FASTEST GROWING RETAIL COMPANY ADVANCED TO OFFICE 365 TO THRIVE IN BUSINESS

A fastest-growing retail company in Thailand embraces technology solutions for its business operations and expansion. With its mission of becoming the largest retail network in ASEAN and servicing more than 100,000 stores, this customer required reliable tech-enabled business solutions.

Efficient Software Assets Management for Bonduelle-Kuban

The Russian branch of Bonduelle has a geographically-distributed infrastructure with plants in Krasnodar region and office in Moscow. Before the project, each business unit independently bought necessary Microsoft licenses following the Open License model. The SAM project became a necessity because the company wanted to assess the existing software contracts and choose a more flexible licensing model.

Noventiq Improved Corporate Portal of Bank of Chile

Implemented with joint efforts of Noventiq specialists from Argentina and Chile, a new service in the portal of the Bank of Chile helps employees using IT services.

Noventiq has provided a cloud for the promotion of major players in the global media market

Noventiq specialists provided the customer with a cloud-based hosting based on Microsoft Azure.The test assessed the stability of the storage, the availability of certain types of content, the ability to download from different devices and with different parameters. After that, the cloud infrastructure was put into operation.

Noventiq Implements Microsoft System Center in a leading Costa Rican Construction Company

Noventiq has successfully implemented a Microsoft System Center 2016 project in Constructora Meco, a leading Costa Rican construction company. As a result of the project, the client has improved IT infrastructure management with prompt technical support.

Noventiq Philippines has been chosen by Top Enterprise Customer as their It consultant

One by one, we are engaging with the 30+ companies to help them in their technology journey which includes but not limited to cloud, security, data, and graphics.

ENTERPRISE-WIDE TRANSFORMATION TO MICROSOFT SOLUTION FOR A MALAYSIAN AUTOMOBILE MNC

The customer is an investment holding company with principal activities include motor vehicle assembly and distribution, auto parts manufacturing, property, education, trading and motor-related financial services – both locally, Malaysia, and abroad in 5 other SEA countries.

NOVENTIQ MALAYSIA EMERGED AND WON AN ISLAMIC BANK BUSINESS TRUST

One of the 1st Islamic banks in Malaysia with more than 10,000 employees nationwide, was requesting a renewal of their Microsoft licensing on The Server and Cloud Enrollment (SCE) under Enterprise Agreement licensing. SCE offers customer to standardize broadly on one or more of the four Microsoft server and cloud technologies. Noventiq stood out among other 5 Microsoft licensing solution providers (LSP) and successfully won this project.

Everise selects Noventiq to improve efficiency and security of their business solutions environment

Noventiq moves 4,000 desktops to a secured work-from-home environment in 72 hours for Everise. Noventiq optimizes Everise’s Microsoft Azure platform to reduce OPEX. The leading CX company increased data security with Microsoft Intune.

A Way to the Internet of Things for Machinery Manufacturer MCS Kollmorgen

Our customer MCS Kollmorgen leveraged always-on connectivity of industrial machine controllers installed in their machinery to control equipment at any time and optimize technicians’ visits on site. Procewssing and stroring data at Microsoft Azure the client manages to have a full history of the industrial machinery that they operate throughout Brazil.

Noventiq Analyzed IT-Infrastructure of ManpowerGroup Russia & CIS

ManpowerGroup Russia & CIS provides workforce management solutions and services. The IT Department of the company needed to make an infrastructure audit, reveal the potential data security risks, and assess the correctness of IT asset management.

E-Document Flow Modernization in GM-AVTOVAZ

The launch of a Microsoft SharePoint-based system has considerably simplified the complex non-linear process of approval of various types of contracts. With this system, it has become easier to find bottlenecks and correctly redistribute the tasks between employees. The document approval process has become more transparent and manageable.

Noventiq made unified communications for Eastern & Oriental Berhad

As the leader in promoting luxury living as a lifestyle experience, E&O has a proven track record in delivering excellence. Meeting and exceeding customer satisfaction is a key factor in its continued success

Hardware Delivery for Hilton Garden Inn Volgograd

Hilton Garden Inn is a brand of Hilton, one of the largest hotel chains with over 5,000 hotels in 103 countries and regions. When the client was opening a new hotel in Volgograd, it was necessary to deliver the equipment meeting the corporate standards to all rooms, conference halls, and for all employees.

Noventiq Migrates Onninen IT Infrastructure to the Cloud

Onninen is an industrial equipment supplier working with production and construction companies. It employs more than 3.000 people in 8 countries. Onninen found itself needing its IT systems restructured as a result of organizational changes to its Russian business division. It was important to enable continuous operation of their services and business processes. The management ordered migration of a part of corporate IT resources to the cloud.

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"Migrating the bulk of IT services into the cloud allowed preserving good working order of the infrastructure during the reorganization, ensuring interactions of the company's business units and functioning of the ERP system, and cutting its maintenance costs".

Denis Grekov, Technical Support Lead, Onninen

"The information provided by the specialists of Noventiq, allow us managing the licenses in Microsoft software efficiently. The recommendations given as a result of the inspection following the method SAM CyberSecurity, shall help us to improve the information security assurance for IT-resources".

Andrey Yudkin, Information Technologies Director in ManpowerGroup Russia & CIS (in Russia and the CIS)

"Two factors contributed to the success of the project. First, deep involvement of business customers of this solution - the employees of the financial department. Second, a true expertise of colleagues from Noventiq in budgeting, which helped them communicate with the customer in the same language. Due to using the MCaaS model, the employees of the IT department can focus on specific business tasks without wasting time on administering the basic IT infrastructure".

Dmitry Fedorov, Head of Information Technology Department of Castorama

“As a result of effective interaction with our IT-specialists short terms of equipment supply was guaranteed, which enabled to equip the hotel before its opening and provide the personnel, guests of the hotel, restaurant and bar, as well as partners, holding meetings at our conference-platforms, with modern equipment from reliable manufacturers”.

Aleksey Labzin, IT-specialist of Hilton Garden Inn Volgograd

"Upon completion of the project, our experts were able to administer IT services independently from their Vietnamese colleagues. Noventiq specialists ensured the smooth interaction of all components, which allowed us to optimize the costs of maintaining the IT infrastructure performance, simplify administering processes and ensure prompt access to the necessary data".

Mr. Simuch Im, Head of IT Grant Thornton in Cambodia

Thanks to the help of Noventiq specialists, we were able to create the cloud infrastructure and to provide users with access to digital content as quickly as possible . Simplified payment management and the ability to store virtually unlimited files allow to use the available IT resources as efficiently as possible. We plan to scale the solution depending on the type and amount of shares in Russia and abroad, and also to attract key rightholders to increase the efficiency of distribution and create new models of mutually beneficial cooperation.

Nukri Basharuli, Chief Executive Officer, Aggregion

"We have received an IT infrastructure management tool that allows not only to control the state of IT services, but, in addition quickly makes necessary changes. It is very important for us to provide remote consulting on technical support requests within the shortest terms. Local mobile device management is another important product benefit: it simplifies maintenance using the tools built into device operating systems".

Diego Piedra, Server and Network Equipment Maintenance Manager

“ServiceNow platform development marks yet another step to formulating a service-based approach to address business objectives at our facilities and towards an efficient management of key processes at the company-wide scale”.

Hermann Epstein, IT Vice President, Eastern Europe Region, Baltika Breweries, Part of the Carlsberg Group.

“The software assets inventory performed by Noventiq specialists has enabled us to determine the number of software licenses actually used, to assess the current license compliance and to get recommendations on optimization of our corporate IT infrastructure. In the future, every business unit will be able to purchase software solutions that meet its unique needs under MPSA. Information on all software purchases in the company will be available from the system administrator’s personal area”.

Alexander Farizanov, Head of IT Department, Bonduelle-Kuban, LLC.